About NOCDOC
Your US-Based IT Operations Partner
We help MSPs extend operational capacity, strengthen resilience, and deliver consistent service across complex environments — without growing internal teams.
Why Work With NOCDOC
NOCDOC was built around a simple premise — that great IT operations shouldn’t require an ever-growing internal headcount. We bring the skill, process, tooling, and brand alignment that let your team focus on what matters most.
Economies of Skill
25+ years of IT operations experience with vetted, trained, and certified professionals.
Economies of Process
Refined operational frameworks designed for consistency, reliability, and scale.
Economies of Tools
No forced migrations. We work inside your existing RMM, PSA, and security tools from day one.
Economies of Brand
Fully white-labeled delivery aligned to your organization and customer experience.
Our Service Model
We Move at the Speed of Quality
At NOCDOC, speed without discipline isn’t delivery — it’s risk. Every action we take is guided by ITIL-aligned processes and established security frameworks, ensuring every action is done right, the first time.
As a 100% US-based operations center, our SOC, NOC, Service Desk, and engineering teams operate within structured workflows built to reduce variability, maintain compliance, and hold a consistent quality bar across every client environment we touch.
Our delivery is structured around the MSP-aaS framework — a unified operational model purpose-built for scalable, margin-efficient managed service execution.
Our Mission
To deliver reliable, scalable IT operations that strengthen the organizations we support — without adding internal complexity or operational burden.
We integrate directly into your environment, working within your existing workflows, tools, and service standards. The MSP-aaS framework gives that integration structure — ensuring our delivery is repeatable, consistent, and built to scale alongside your business.
We don’t replace your team — we strengthen it.
Decades of Operational Experience
For more than 25 years, the NOCDOC team has supported organizations across MSPs, finance, healthcare, legal, retail, and manufacturing environments.
We bring that experience into every engagement—applying proven operational practices across complex and high-demand environments.
Headquartered in Winston-Salem, North Carolina, our US-based team provides 24/7/365 coverage across all time zones.
Our foundation is built on:
- Dependability — 24/7/365 coverage with no gaps, no handoffs, no surprises.
- Agility — We adapt to your stack, your workflows, and your pace of change.
- Responsiveness — Fast triage, clear communication, and consistent follow-through.
Our Leadership Team
Staale Swift
President/CEO
Staale brings more than 25 years of experience across IT operations, business leadership, and service delivery — spanning enterprise, non-profit, and military environments. He's a founder and board member of the Oar Foundation, supporting humanitarian projects worldwide. When he's not working, he's chasing his grandchildren.
Robin Yates
Executive Vice President
Robin has spent more than 25 years building and scaling service organizations with a focus on operational performance and client outcomes. His leadership is direct and results-driven. You'll probably spot his guitar somewhere in the background on video calls — he thinks better with it nearby.
Let’s Move Your IT Operations Forward
Connect with NOCDOC to strengthen your IT operations, improve service consistency, and scale without increasing internal complexity.