Automation - Integration Engineer
Future Opportunity — Not Currently Hiring
Position Overview
NOCDOC is seeking an Automation / Integration Engineer to design, develop, and maintain automation solutions that improve operational efficiency, service consistency, and scalability across the organization.
This role serves as the engineering home for automation, integrations, and workflow development initiatives. The Automation / Integration Engineer leverages Rewst as a primary automation platform to orchestrate workflows across business systems, operational platforms, monitoring solutions, ticketing systems, and client environments through APIs, scripting, and event-driven automation.
The ideal candidate is a systems thinker who enjoys solving complex operational challenges through technology. This position works closely with Service Desk, NOC, SOC, Customer Success, Compliance, and technical teams to transform operational requirements into reliable, maintainable automation solutions.
This role focuses on automation engineering, integrations, platform improvements, and custom technical solutions that enable NOCDOC teams to operate more efficiently and consistently.
Key Responsibilities
Automation Engineering
API Integration & Systems Development
Monitoring & Operational Platform Engineering
Integration & Automation Project Delivery
- Design and implement scoped automation, integration, and workflow engineering projects
- Develop solutions that extend or improve existing business and operational systems
- Translate operational requirements into technical automation solutions
- Perform testing, validation, documentation, and operational handoff for developed solutions
- Provide engineering support for projects where automation, integration, or custom development is a primary component
Cross-Functional Collaboration
- Design and implement scoped automation, integration, and workflow engineering projects
- Partner with Service Desk, NOC, SOC, Customer Success, Compliance, and technical teams to identify automation opportunities
- Collaborate with operational teams to understand business requirements and develop effective technical solutions
- Support knowledge transfer and operational readiness following implementation
Documentation & Continuous Improvement
- Maintain documentation for automation solutions, integrations, workflows, and technical standards
- Develop reusable automation frameworks and engineering practices
- Identify opportunities to improve scalability, reliability, and operational efficiency
- Evaluate emerging technologies and tools that improve organizational capabilities
Required Qualifications
Preferred Qualifications
- Experience working in a managed services provider (MSP), enterprise IT, or cloud operations environment.
- Experience with Rewst or similar automation/orchestration platforms.
- Experience with HaloPSA, Microsoft 365, Azure/Entra ID, PowerShell, Python, or similar technologies
- Experience integrating PSA, RMM, monitoring, documentation, CRM, or security platforms
- Experience with cloud platforms, infrastructure-as-code, or orchestration tools
- Familiarity with DevOps, CI/CD, or software development practices
- Understanding of how automation can support security controls, compliance requirements, and operational maturity
- Familiarity with security frameworks such as CIS Controls, NIST Cybersecurity Framework, or similar standards
Technical Skills
Automation & Development
- Rewst automation platform
- Workflow automation
- API integrations
- REST APIs
- Webhooks
- JSON
- PowerShell
- Python or similar scripting languages
- Event-driven automation
Business & Operational Systems
- HaloPSA
- Ticketing systems
- Monitoring and alerting platforms
- RMM platforms
- Documentation platforms
- CRM and business applications
- Reporting and dashboarding tools
Cloud & Infrastructure
- Microsoft 365
- Microsoft Azure
- Entra ID
- Identity and access concepts
- Cloud services
- Infrastructure automation concepts
Engineering Practices
- Solution design
- Testing and validation
- Troubleshooting
- Documentation
- Change management
- Process improvement
Security & Operational Controls
- Security control automation concepts
- Compliance-oriented workflow automation
- Operational process standardization
Professional Skills
- Systems thinking
- Problem solving
- Technical curiosity
- Communication
- Organization
- Collaboration
- Attention to detail
- Ability to translate business needs into technical solutions
- Continuous improvement mindset
Success Measures
Success in this role will be demonstrated through:
- Increased operational efficiency through automation
- Reduced manual effort across operational teams
- Reliable and maintainable system integrations
- Improved monitoring, reporting, and workflow capabilities
- Successful delivery of automation and integration initiatives
- High-quality technical documentation and operational handoffs.
- Strong collaboration with technical and business teams
- Increased organizational scalability through automation
Career Growth Opportunity
This role provides an opportunity to grow into advanced automation engineering, platform engineering, solution architecture, DevOps, or technical leadership positions as technical skills and organizational needs evolve.
Schedule
This position supports NOCDOC’s operational environment and may require flexibility to support implementation activities, platform maintenance, and technical initiatives.
Benefits
About NOCDOC
NOCDOC is a U.S.-based technology operations company with more than 35 years of experience delivering Security Operations Center (SOC), Network Operations Center (NOC), Service Desk, Network Engineering, Automation, and Managed Security Services.
Supporting organizations across North America and internationally, NOCDOC delivers responsive, customer-focused technology operations that help businesses improve reliability, security, and operational efficiency.
At NOCDOC, we invest in our people through continuous learning, mentorship, and career development, providing opportunities to grow into advanced engineering, automation, architecture, and technical leadership roles.