Business Development - Partner Manager
Future Opportunity — Not Currently Hiring
Position Overview
NOCDOC is seeking a Business Development / Partner Manager to develop, manage, and grow strategic partner relationships that expand the organization’s market presence and create new business opportunities.
As a partner-first technology operations company serving Managed Service Providers (MSPs), this role is responsible for building and strengthening relationships with channel partners, ensuring they understand NOCDOC’s capabilities, engagement model, and value proposition.
The Business Development / Partner Manager serves as the primary relationship owner for partner organizations, working closely with Sales, Marketing, Customer Success, and Operations to enable partner success, identify growth opportunities, and strengthen the overall partner ecosystem.
The ideal candidate is relationship-driven, commercially minded, and comfortable working across technical and business teams to develop long-term partnerships that create mutual value.
Key Responsibilities
Partner Development & Relationship Management
- Identify, recruit, and develop strategic MSP, channel, and referral partnerships
- Build and maintain strong relationships with partner organizations and key stakeholders
- Serve as the primary business relationship contact for assigned partners
- Understand partner business models, service offerings, goals, and growth strategies
- Develop relationship plans that strengthen partner engagement and long-term value
Channel Growth & Business Development
- Develop initiatives that increase partner engagement and business opportunities
- Identify opportunities to expand services within existing partner relationships
- Collaborate with partners to understand client needs and market opportunities
- Promote NOCDOC services, capabilities, and partnership models
- Support strategic initiatives that grow the partner ecosystem
Partner Enablement
- Coordinate partner onboarding and enablement activities
- Ensure partners understand NOCDOC services, processes, and engagement expectations
- Develop partner-facing resources, communications, and training materials in collaboration with Marketing and Operations
- Support partners in positioning NOCDOC services to their clients
- Maintain consistent messaging around capabilities and service offerings
Opportunity Coordination
- Identify, qualify, and develop partner-generated opportunities.
- Maintain visibility into partner pipelines and strategic opportunities.
- Coordinate with Sales to ensure opportunities transition effectively into the sales process.
- Support proposal development and commercial discussions when appropriate.
- Ensure partner expectations align with operational delivery capabilities
Partner Program Management
- Support development and improvement of partner programs, engagement models, and incentives
- Maintain partner documentation, agreements, and relationship records
- Track partner activity, engagement, opportunities, and growth trends
- Develop reporting on partner performance and ecosystem health
- Identify opportunities to improve partner experience
Cross-Functional Collaboration
- Partner with Marketing on channel campaigns, events, and partner communications.
- Work with Customer Success to maintain strong partner relationships after onboarding.
- Collaborate with Operations to ensure partner expectations align with service delivery.
- Provide partner feedback and market insight to improve services and processes.
Required Qualifications
- Experience in business development, channel management, partner management, or strategic relationship management
- Experience building and maintaining long-term business relationships
- Strong communication, presentation, and relationship-building skills
- Ability to identify business opportunities and coordinate cross-functional initiatives
- Strong organizational skills with the ability to manage multiple partner relationships
- Ability to understand business needs and translate them into partnership opportunities
Preferred Qualifications
- Experience working with Managed Service Providers (MSPs), technology vendors, distributors, or channel organizations
- Experience in managed IT services, cybersecurity, cloud services, or technology consulting
- Experience developing partner programs or channel strategies
- Experience supporting indirect sales models
- Experience working with CRM systems and partner relationship management processes
- HubSpot Sales Software Certification
- HubSpot Marketing Software Certification
- Certified Channel Partner Professional (CCPP)
- Strategic Account Management Association (SAMA) certification
- Business development or sales methodology certifications
Technical Skills
Partner & Sales Operations
- Channel partner management
- Partner onboarding
- Partner enablement
- Opportunity development
- Pipeline management
- CRM management
- Relationship tracking
Business Systems
- HubSpot CRM
- Sales reporting and dashboards
- Partner documentation systems
- Collaboration platforms
- Marketing automation tools
Managed Services Knowledge
- MSP business models
- Managed IT services
- Cybersecurity services
- Cloud services
- Technology operations concepts
Business Development
- Market research
- Account planning
- Presentation development
- Proposal coordination
- Partner communications
Professional Skills
- Relationship building
- Communication
- Presentation skills
- Strategic thinking
- Organization
- Negotiation
- Collaboration
- Business judgment
- Follow-through
- Customer-focused mindset
Success Measures
- Growth in strategic MSP partner relationships.
- Increased partner engagement and satisfaction.
- Growth in partner-generated opportunities.
- Effective partner onboarding and enablement.
- Strong collaboration with Sales, Marketing, Customer Success, and Operations.
- Improved partner visibility into NOCDOC capabilities and services.
- Expansion of the NOCDOC partner ecosystem.
Career Growth Opportunity
This role provides opportunities to grow into Channel Leadership, Strategic Partnerships, Business Development Leadership, Sales Leadership, or broader Go-To-Market leadership positions as the partner ecosystem expands.
Schedule
This position operates during standard business hours and may require occasional flexibility for partner meetings, industry events, and relationship-building activities.
Benefits
About NOCDOC
NOCDOC is a U.S.-based technology operations company with more than 35 years of experience delivering Security Operations Center (SOC), Network Operations Center (NOC), Service Desk, Network Engineering, Automation, and Managed Security Services.
Supporting organizations across North America and internationally, NOCDOC delivers responsive, customer-focused technology operations that help businesses improve reliability, security, and operational efficiency.
At NOCDOC, we invest in our people through continuous learning, mentorship, and career development, providing opportunities to grow into advanced engineering, automation, architecture, and technical leadership roles.