HR Manager
Future Opportunity — Not Currently Hiring
Position Overview
NOCDOC is seeking an HR Manager to lead the organization’s internal people operations, employee experience, workforce planning, and talent development initiatives.
The HR Manager serves as the primary internal point of contact for employees and leadership regarding HR matters while partnering with Insperity for HR administration, benefits support, payroll services, compliance guidance, and related HR resources.
This role owns NOCDOC’s internal HR operating model, including hiring coordination, employee records oversight, policy management, employee support, and organizational development. In addition, the HR Manager owns the organization’s Training & Development function, ensuring structured programs exist to build the skills required for current and future business needs.
The ideal candidate is a people-focused professional who creates structure, improves employee experience, and partners effectively with leadership and technical teams to develop a high-performing organization.
Key Responsibilities
HR Operations & Insperity Partnership
- Serve as the primary internal HR contact for employees, managers, and leadership.
- Manage the relationship and operational coordination with Insperity for HR services, benefits administration, payroll support, compliance resources, and employee programs.
- Ensure internal HR processes align with organizational needs and available Insperity resources.
- Coordinate employee lifecycle activities including onboarding, role changes, performance processes, and offboarding.
- Maintain oversight of employee records, documentation, and HR processes.
- Ensure appropriate handling and confidentiality of employee information.
Talent Acquisition & Hiring
- Partner with leadership to identify staffing needs and support workforce planning
- Manage recruiting processes including job postings, candidate coordination, interviews, and selection activities
- Support consistent hiring practices and a positive candidate experience
- Coordinate onboarding activities with managers and internal stakeholders
- Maintain hiring processes that support organizational growth and workforce needs
Employee Experience & Workplace Support
- Serve as a trusted resource for employees and managers regarding HR processes, policies, and workplace practices
- Support employee engagement, retention, and organizational culture initiatives
- Assist managers with employee relations matters in partnership with Insperity resources when appropriate
- Promote consistent application of organizational policies and practices
- Support a positive and productive employee experience
Policy & HR Program Management
- Maintain and communicate organizational policies, procedures, and employee guidelines
- Partner with Insperity to ensure policies and practices remain current and appropriate
- Support leadership implementation of HR programs and organizational initiatives
- Identify opportunities to improve employee processes and workplace effectiveness
Training & Development Ownership
- Own NOCDOC’s Training & Development strategy and operating model
- Establish structured learning paths, development programs, and cross-training frameworks
- Partner with department leaders to identify critical skills, capability gaps, and future workforce needs
- Create accountability for employee development activities and skill progression
- Track training participation, completion, and program effectiveness
- Ensure employee development is intentional, measurable, and aligned with business objectives
Cross-Functional Capability Development
- Partner with technical and operational leaders to establish structured knowledge development programs
- Support cross-training initiatives that build organizational capability, including SOC detection and security operations skills, NOC automation and operational improvement capabilities, Service Desk knowledge base development and support expertise, and other technical/operational skills identified as business priorities
- Ensure critical organizational knowledge is developed intentionally rather than relying solely on informal knowledge transfer
- Support career development paths that encourage internal growth and retention
- Coordinate learning programs while technical leaders provide subject matter expertise
Organizational Development & Continuous Improvement
- Provide leadership with workforce insights and recommendations
- Support succession planning, role development, and organizational scaling
- Improve HR processes, employee programs, and development practices
- Maintain visibility into workforce trends, skills development, and organizational needs
Required Qualifications
- Experience managing internal HR operations in a growing organization
- Experience partnering with an external HR provider, PEO, or HR services organization
- Experience supporting recruiting, employee lifecycle processes, policy management, and employee relations
- Experience developing training, learning, or professional development programs
- Strong communication and relationship-building skills
- Ability to maintain confidentiality and appropriately handle sensitive employee information
- Strong organizational skills with the ability to manage multiple priorities
Preferred Qualifications
- Experience working with Insperity or similar HR outsourcing/PEO models
- Experience supporting technology, professional services, or rapidly growing organizations
- Experience building structured career development and cross-training programs
- Experience implementing learning management systems or employee development platforms
- Experience supporting distributed or remote/hybrid workforces
- Professional in Human Resources (PHR)
- Senior Professional in Human Resources (SPHR)
- Society for Human Resource Management Certified Professional (SHRM-CP)
- Society for Human Resource Management Senior Certified Professional (SHRM-SCP)
- Certified Professional in Talent Development (CPTD)
Technical Skills
HR Operations
- Employee lifecycle management
- Recruiting processes
- Employee records management
- Policy administration
- Benefits coordination
- HR compliance processes
HR Systems & Tools
- Insperity HR services platform
- Applicant tracking systems
- Learning management systems
- Employee engagement tools
- Microsoft 365
- Documentation and collaboration platforms
Training & Development
- Learning program design
- Skills assessment
- Career path development
- Cross-training frameworks
- Training tracking and reporting
- Knowledge management practices
Business Operations
- Workforce planning
- Process improvement
- Reporting and analytics
- Documentation management
- Project coordination
Professional Skills
- Communication
- Relationship building
- Confidentiality and discretion
- Organization
- Coaching mindset
- Problem solving
- Stakeholder management
- Change management
- Continuous improvement mindset
- Ability to influence without direct authority
Success Measures
- Effective partnership and coordination with Insperity.
- Smooth and consistent employee lifecycle processes.
- Successful hiring and onboarding experiences.
- Strong employee engagement and retention.
- Clear, maintained HR policies and practices.
- Established Training & Development programs with measurable participation and outcomes.
- Improved cross-functional capability and reduced reliance on informal knowledge transfer.
- Strong alignment between workforce development and organizational goals.
Career Growth Opportunity
This role provides opportunities to grow into Director of Human Resources, People Operations Leadership, Organizational Development Leadership, or broader business operations leadership roles as NOCDOC continues to scale.
Schedule & Travel
This position operates during standard business hours and may require flexibility to support employee needs, hiring activities, training initiatives, and organizational priorities.
Benefits
About NOCDOC
NOCDOC is a U.S.-based technology operations company with more than 35 years of experience delivering Security Operations Center (SOC), Network Operations Center (NOC), Service Desk, Network Engineering, Automation, and Managed Security Services.
Supporting organizations across North America and internationally, NOCDOC delivers responsive, customer-focused technology operations that help businesses improve reliability, security, and operational efficiency.
At NOCDOC, we invest in our people through continuous learning, mentorship, and career development, providing opportunities to grow into advanced engineering, automation, architecture, and technical leadership roles.