Field Engineer - Level 2
Future Opportunity — Not Currently Hiring
Position Overview
NOCDOC is seeking an experienced Level 2 Field Engineer to provide onsite and remote technical support for a diverse portfolio of managed services clients. This role combines field engineering, deskside support, infrastructure support, and project implementation while serving customers throughout an assigned geographic region.
As a Level 2 Field Engineer, you will install, configure, troubleshoot, maintain, and support desktop systems, servers, network infrastructure, Microsoft technologies, and endpoint devices. You will work directly with customers at their locations while collaborating with the Network Operations Center (NOC), Service Desk, and Engineering teams to deliver exceptional service and ensure customer environments remain secure, stable, and reliable.
The ideal candidate is a customer-focused IT professional with strong technical troubleshooting skills, excellent communication abilities, and experience supporting both end users and infrastructure technologies in onsite and managed services environments.
This position is based in Winston-Salem or Raleigh, North Carolina, with a combination of onsite customer visits, remote support, and office-based work. Candidates should be comfortable traveling within an assigned service area and participating in an on-call rotation
Key Responsibilities
- Provide onsite and remote technical support for managed services customers.
- Install, configure, maintain, and troubleshoot desktop computers, laptops, servers, printers, network equipment, and endpoint devices.
- Perform deskside support including installations, moves, adds, changes (IMAC), hardware replacements, and equipment deployments.
- Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), Exchange Online, Microsoft Teams, and related technologies.
- Troubleshoot workstation, server, networking, storage, backup, virtualization, and endpoint security issues.
- Perform hardware installations, upgrades, repairs, and warranty replacements.
- Assist with infrastructure implementations, office relocations, technology refreshes, and migration projects.
- Execute approved infrastructure changes while following established change management procedures.
- Implement and maintain systems in accordance with organizational security standards and industry best practices, including applicable CIS Controls.
- Perform preventative maintenance, health checks, and security posture reviews for customer environments.
- Document incidents, service requests, project activities, and technical solutions within the ticket management system.
- Collaborate with Service Desk, NOC, Engineering, vendors, and customer stakeholders to resolve technical issues.
- Assist with root cause analysis (RCA) and recommend long-term technical and security improvements for recurring issues.
- Develop and maintain technical documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
- Mentor junior technicians and assist with technical knowledge sharing.
- Maintain excellent customer relationships through professional communication and exceptional service delivery.
Required Qualifications
- 3–5 years of experience in field services, systems administration, managed services, desktop support, or infrastructure support
- Experience supporting Microsoft Windows desktop and server environments
- Experience with Active Directory, Microsoft 365, Microsoft Entra ID (Azure AD), Exchange Online, Microsoft Teams, Windows 10/11, and Windows Server
- Experience supporting virtualization platforms such as VMware vSphere or Microsoft Hyper-V
- Experience supporting desktop hardware, laptops, printers, servers, storage, and endpoint devices
- Working knowledge of TCP/IP networking, DNS, DHCP, VPN, Wi-Fi, and basic LAN/WAN troubleshooting
- Working knowledge of IT security best practices for Microsoft, endpoint, server, and network administration
- Experience using remote support tools and IT Service Management (ITSM) platforms
- Strong troubleshooting and analytical problem-solving skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities while meeting Service Level Agreements (SLAs)
- Valid driver’s license with the ability to travel to customer sites throughout the assigned region
Preferred Qualifications
- Experience working within a Managed Service Provider (MSP)
- Experience supporting Microsoft Intune and endpoint management
- Experience performing Microsoft 365 migrations and workstation deployments
- Experience with PowerShell scripting and automation
- Familiarity with enterprise backup and disaster recovery solutions
- Familiarity with ITIL-based incident, request, and change management processes
- Familiarity with CIS Controls and security hardening best practices
- CompTIA A+
- CompTIA Network+
- CompTIA Server+
- CompTIA Security+
- Microsoft Certified: Endpoint Administrator Associate
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- VMware Certified Professional (VCP)
- ITIL 4 Foundation
Technical Skills
End-User & Field Support
- Windows 10/11
- macOS
- Desktop hardware
- Laptop support
- Printers and peripherals
- Mobile device support
- IMAC services (Install, Move, Add, Change)
Microsoft Infrastructure
- Windows Server
- Active Directory
- Microsoft Entra ID (Azure AD)
- Microsoft 365
- Exchange Online
- Microsoft Teams
- Microsoft Intune
- Group Policy
Infrastructure Technologies
- VMware
- Hyper-V
- Backup solutions
- Storage systems
- Server hardware
- TCP/IP
- DNS
- DHCP
- VPN
- Wi-Fi
- Endpoint management
- Microsoft Defender for Endpoint
Service Operations
- ITSM platforms
- Remote support tools
- Documentation
- Incident management
- Change management
- Root cause analysis
- Customer service
- Security best practices
Professional Skills
- Customer service
- Communication
- Professionalism and presentation
- Time management
- Adaptability
- Problem solving
- Attention to detail
- Follow-through
- Independent judgment
- Team collaboration
Career Growth Opportunity
This position provides opportunities to advance into Senior Field Engineer, Systems Engineer, Infrastructure Engineer, Network Engineer, Project Engineer, or Solutions Architect roles. Engineers gain experience across Microsoft technologies, virtualization, networking, cloud services, and enterprise infrastructure while working with a wide variety of customer environments.
Schedule & Travel
This position supports both onsite customer environments and NOCDOC’s operational teams. Candidates must be available for:
- Standard business hours with occasional after-hours support
- On-call rotation responsibilities
- Weekend and holiday work as required
- Travel throughout the assigned service region
- Occasional overtime based on project or customer needs
Benefits
About NOCDOC
NOCDOC is a U.S.-based technology operations company with more than 35 years of experience delivering Security Operations Center (SOC), Network Operations Center (NOC), Service Desk, Network Engineering, Automation, and Managed Security Services.
Supporting organizations across North America and internationally, NOCDOC delivers responsive, customer-focused technology operations that help businesses improve reliability, security, and operational efficiency.
At NOCDOC, we invest in our people through continuous learning, mentorship, and career development, providing opportunities to grow into advanced engineering, automation, architecture, and technical leadership roles.