Sales - Account Executive
Future Opportunity — Not Currently Hiring
Position Overview
The Sales / Account Executive is responsible for driving business growth through new client acquisition, strategic relationship development, consultative selling, and successful conversion of qualified opportunities into long-term client engagements.
This role owns the sales lifecycle from prospect identification through contract execution and works closely with technical, operational, and leadership teams to position NOCDOC’s managed technology services, cybersecurity solutions, infrastructure services, and operational support capabilities.
The Sales / Account Executive serves as a trusted advisor to prospective clients by understanding business challenges, identifying technology and operational needs, and developing solutions that align client objectives with NOCDOC’s service capabilities.
The ideal candidate combines strong business development skills with the ability to understand technology environments, communicate business value, and build trusted relationships with executives, IT leaders, security teams, and operational stakeholders.
Key Responsibilities
Business Development & Pipeline Generation
- Develop and execute strategies to identify new business opportunities across target industries and client segments
- Generate qualified sales opportunities through prospecting, networking, referrals, partnerships, industry relationships, and outbound campaigns
- Build and maintain a healthy sales pipeline aligned with organizational revenue objectives
- Research target organizations, business challenges, technology environments, and potential service needs
- Establish relationships with executive decision-makers, IT leaders, security leaders, and operational stakeholders
- Maintain consistent sales activity levels and opportunity progression
Client Discovery & Consultative Solution Development
- Lead discovery conversations to understand client business objectives, operational challenges, technology requirements, and security priorities
- Identify opportunities where managed services, cybersecurity, infrastructure, cloud, compliance support, or technology operations services can deliver measurable value
- Translate business requirements into appropriate service recommendations
- Collaborate with Service Delivery, NOC, SOC, Engineering, Compliance, and Leadership teams to validate solution approaches
- Ensure proposed solutions align with client expectations, operational capabilities, security requirements, and delivery resources
- Educate prospective clients on technology risk, operational maturity, and opportunities for improvement
Managed Services & Security Solution Positioning
- Develop expertise in NOCDOC service offerings including Security Operations Center (SOC) services, Network Operations Center (NOC) services, Service Desk support, infrastructure management, cloud services, network engineering, security monitoring and response, and compliance and operational support services
- Position services based on business outcomes including reliability, security improvement, operational efficiency, and risk reduction
- Understand common security frameworks and client requirements including CIS Controls, NIST concepts, and compliance-driven operational needs
- Communicate how NOCDOC services help clients improve technology operations and security maturity
Proposal, Pricing & Contract Management
- Develop proposals, statements of work, presentations, and sales documentation
- Coordinate technical, operational, and financial inputs required for accurate proposals
- Develop pricing strategies aligned with client requirements, service scope, profitability objectives, and delivery capabilities
- Clearly communicate scope, assumptions, outcomes, responsibilities, and expectations
- Support contract negotiations, renewals, and commercial discussions through close
- Ensure accurate transition of sold services into onboarding and delivery teams
Sales Process & Opportunity Management
- Maintain accurate CRM records including opportunities, activities, contacts, forecasts, and sales stages
- Manage opportunity progression through qualification, discovery, proposal, negotiation, and close
- Maintain accurate revenue forecasting and pipeline reporting
- Identify risks, blockers, competitive challenges, and opportunities within the sales process
- Ensure sales opportunities contain sufficient information for successful delivery handoff
Account Strategy & Relationship Development
- Build long-term relationships with prospective and existing clients
- Develop trusted advisor relationships with business and technology stakeholders
- Identify opportunities for expanding services within client organizations
- Gather customer feedback and market intelligence to improve offerings and messaging
- Support customer success initiatives by maintaining alignment between expectations and delivered services
Internal Collaboration
- Partner with Customer Success, Onboarding, PMO, Service Desk, SOC, NOC, Engineering, and Compliance teams
- Ensure sold solutions can be successfully implemented and supported
- Provide accurate customer requirements, technical context, and business objectives during handoff
- Support continuous improvement of sales processes, service offerings, and client experience
Required Qualifications
- Proven experience in business development, account executive, technology sales, or consultative selling roles
- Experience managing complex sales cycles involving multiple stakeholders
- Strong communication, presentation, negotiation, and relationship-building skills
- Ability to understand client business challenges and connect them to technology solutions
- Experience managing sales pipelines, forecasts, and opportunity progression
- Strong organizational skills with the ability to manage multiple opportunities simultaneously
- Ability to communicate effectively with executive, technical, and operational audiences
Preferred Qualifications
- Experience selling managed services, cybersecurity services, IT services, cloud solutions, infrastructure services, or technology consulting
- Experience selling recurring revenue models, managed service agreements, or subscription-based offerings
- Experience working with MSP, MSSP, SaaS, or technology consulting organizations
- Experience selling to CIOs, CISOs, IT Directors, business executives, and security stakeholders
- Experience using CRM platforms, sales automation tools, and forecasting systems
- Understanding of cybersecurity frameworks, compliance requirements, and technology risk concepts
Professional Skills
- Consultative sales methodology
- Translating technical capabilities into business value
- Relationship-building and executive communication
- Managing long sales cycles and complex buying processes
- Negotiation and closing
- Cross-functional collaboration
- Forecasting and documentation discipline
Success Measures
- Achievement of new business revenue objectives
- Consistent development of a qualified sales pipeline
- Successful acquisition of new managed services and technology clients
- Accurate forecasting and opportunity management
- High-quality proposals aligned with client needs and delivery capabilities
- Strong executive and client relationships
- Successful transition of new clients into onboarding and service delivery
- Growth of recurring revenue opportunities
Career Growth Opportunity
This position provides opportunities to advance into Senior Account Executive, Strategic Account Manager, Sales Director, VP of Sales, Client Solutions Executive, or Business Development Leadership roles.
Benefits
About NOCDOC
NOCDOC is a U.S.-based technology operations company with more than 35 years of experience delivering Security Operations Center (SOC), Network Operations Center (NOC), Service Desk, Network Engineering, Automation, and Managed Security Services.
Supporting organizations across North America and internationally, NOCDOC delivers responsive, customer-focused technology operations that help businesses improve reliability, security, and operational efficiency.
At NOCDOC, we invest in our people through continuous learning, mentorship, and career development, providing opportunities to grow into advanced engineering, automation, architecture, and technical leadership roles.