Solutions Architect
Future Opportunity — Not Currently Hiring
Position Overview
The Solutions Architect is responsible for the technical architecture, solution design, and technology strategy supporting complex client engagements. This role translates business objectives, operational requirements, and technical needs into secure, scalable, and supportable solutions aligned with client outcomes and NOCDOC delivery capabilities.
The Solutions Architect serves as the technical design authority for complex opportunities, projects, and technology initiatives. This role partners with Sales, Business Development, Customer Success, Onboarding, Technical Project Managers, Engineering teams, and operational leaders to ensure solutions are appropriately designed, documented, and positioned for successful implementation and long-term support.
The Solutions Architect ensures proposed solutions align with technical standards, security requirements, operational capabilities, and business objectives while reducing implementation risk and improving service delivery consistency.
Key Responsibilities
Solution Architecture & Technical Design
- Lead technical discovery for complex client opportunities, projects, and strategic initiatives.
- Design secure, scalable, and supportable solutions aligned with client requirements and organizational standards.
- Develop architecture documentation including solution designs, diagrams, technical requirements, assumptions, dependencies, and implementation considerations.
- Evaluate technology options and recommend solutions based on business value, technical fit, security, and operational impact.
- Ensure solutions consider scalability, reliability, security, maintainability, and lifecycle management.
- Provide architectural guidance across infrastructure, cloud, networking, cybersecurity, and managed services environments.
Technical Sales Support & Solution Development
- Partner with Sales and Business Development teams during complex opportunity development
- Participate in technical discovery sessions, client meetings, demonstrations, and solution discussions
- Translate technical capabilities into measurable business outcomes for clients and stakeholders
- Provide technical input into proposals, statements of work, estimates, and solution documentation
- Validate solution feasibility, assumptions, risks, and delivery requirements before commitments are made
- Support development of repeatable service offerings and technology solutions
Project Delivery & Technical Handoff
- Ensure implementation teams receive complete technical context and documentation before project execution begins
- Support Technical Project Managers and engineering teams during planning and delivery activities
- Review project designs, implementation approaches, and technical decisions for alignment with approved architecture
- Participate in project reviews, post-implementation assessments, and lessons learned activities
- Identify opportunities to improve solution quality and reduce implementation risk
Architecture Standards & Technical Governance
- Establish and maintain technical architecture standards, design principles, and best practices
- Promote consistency across client solutions and technology implementations
- Evaluate emerging technologies and recommend adoption where appropriate
- Partner with engineering teams to improve technical capabilities, repeatability, and operational efficiency
- Ensure solutions align with security, compliance, and operational requirements
Security & Operational Alignment
- Incorporate cybersecurity principles and security requirements into solution designs
- Collaborate with SOC, Compliance & Risk, and engineering teams to ensure appropriate security considerations are addressed
- Ensure proposed solutions can be effectively monitored, supported, maintained, and improved by operational teams
- Consider operational readiness, documentation, support requirements, and lifecycle management during solution development
Cross-Functional Collaboration
- Collaborate with NOC, SOC, Service Desk, Field Engineering, Automation & Integration Engineering, Customer Success, and Compliance teams
- Provide technical guidance for complex client requirements and strategic initiatives
- Support internal knowledge sharing and technical capability development
- Assist with technology evaluations and service improvement initiatives
Required Qualifications
- Significant experience designing and implementing complex technology solutions
- Strong understanding of enterprise infrastructure, cloud platforms, networking, cybersecurity, and managed services environments
- Experience translating business requirements into technical architectures and implementation plans
- Experience creating technical designs, architecture documentation, and solution proposals
- Strong understanding of security, scalability, reliability, and operational support considerations
- Strong communication skills with the ability to engage technical teams, business stakeholders, and executive audiences
- Experience supporting complex client engagements and technology initiatives
Preferred Qualifications
- Relevant technical certifications such as Microsoft, Cisco, VMware, security, cloud, or architecture certifications
Professional Skills
- Architectural thinking and technical decision-making
- Balancing business requirements with technical realities
- Communicating complex technical concepts to varied audiences
- Documentation and design discipline
- Influencing technical decisions across teams
- Analytical thinking and problem solving
- Commitment to security and operational excellence
Success Measures
- High-quality, secure, and supportable solution designs
- Reduced implementation issues caused by design gaps or unclear requirements
- Accurate technical proposals, estimates, and solution documentation
- Successful transition from sales engagement into project delivery and ongoing operations
- Improved consistency and scalability of client solutions
- Strong alignment between solutions designed, solutions delivered, and services supported
Career Growth Opportunity
This role provides opportunities to advance into Senior Solutions Architect, Principal Architect, Chief Technology Officer (CTO) track, Enterprise Architect, or broader technology strategy and engineering leadership roles.
The Solutions Architect gains broad exposure across infrastructure, cloud, cybersecurity, and managed services design while building the strategic and cross-functional influence needed for executive technical leadership.
Benefits
About NOCDOC
NOCDOC is a U.S.-based technology operations company with more than 35 years of experience delivering Security Operations Center (SOC), Network Operations Center (NOC), Service Desk, Network Engineering, Automation, and Managed Security Services.
Supporting organizations across North America and internationally, NOCDOC delivers responsive, customer-focused technology operations that help businesses improve reliability, security, and operational efficiency.
At NOCDOC, we invest in our people through continuous learning, mentorship, and career development, providing opportunities to grow into advanced engineering, automation, architecture, and technical leadership roles.