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Technical Project Manager

Future Opportunity — Not Currently Hiring

Position Overview

The Technical Project Manager is responsible for planning, coordinating, and successfully delivering technical projects across client environments and internal initiatives. This role owns project execution from initiation through completion, ensuring projects are delivered on time, within scope, within defined expectations, and with clear communication across all stakeholders.

The Technical Project Manager serves as the primary delivery coordinator between clients, technical teams, and business stakeholders. This role works closely with Solutions Architects, Engineering teams, Onboarding, Customer Success, Sales, Procurement, and operational teams to ensure technical initiatives are properly planned, executed, documented, and transitioned into ongoing support.

This role focuses on delivery leadership rather than hands-on technical execution. The Technical Project Manager ensures technical teams have the planning, coordination, communication, and accountability required to successfully complete complex infrastructure, cybersecurity, cloud, and managed services initiatives.

Key Responsibilities

Project Delivery Leadership

  • Manage technical projects from initiation through completion, ensuring successful delivery outcomes
  • Establish project objectives, scope, timelines, milestones, deliverables, dependencies, and success criteria
  • Own project schedules, status reporting, risk management, and stakeholder communication
  • Coordinate internal resources and client stakeholders to maintain project momentum
  • Identify delivery risks, blockers, and dependencies while driving resolution
  • Ensure completed projects meet agreed requirements and transition successfully into operational support

Project Planning & Coordination

  • Develop and maintain detailed project plans, schedules, communication plans, and delivery documentation
  • Coordinate activities across Solutions Architecture, Engineering, NOC, SOC, Service Desk, Automation & Integration Engineering, Field Engineering, vendors, and client teams
  • Manage project dependencies and ensure teams understand responsibilities, commitments, and timelines
  • Facilitate project kickoff meetings, status reviews, technical discussions, and closure activities
  • Maintain accurate project documentation throughout the project lifecycle

Client Communication & Stakeholder Management

  • Serve as the primary project coordination contact for clients during technical engagements
  • Establish communication expectations and provide regular project updates
  • Manage stakeholder expectations related to scope, timelines, risks, and delivery outcomes
  • Coordinate client decisions, approvals, requirements validation, and change requests
  • Escalate project risks and issues appropriately to leadership and delivery teams

Scope, Risk & Change Management

  • Maintain project scope and ensure delivery remains aligned with approved requirements
  • Identify, document, and manage project risks, assumptions, constraints, and dependencies
  • Coordinate scope changes and ensure appropriate review and approval processes are followed
  • Track project impacts related to timelines, resources, costs, and delivery commitments
  • Maintain accurate project records and decision history

Resource & Procurement Coordination

  • Coordinate resource requirements across technical and business teams
  • Partner with Procurement & Vendor Coordinator and Finance on project purchasing activities
  • Track hardware, software, licensing, subscriptions, and vendor requirements needed for successful delivery
  • Ensure procurement activities align with project schedules and client commitments
  • Maintain visibility into project dependencies and required deliverables

Project Governance & Continuous Improvement

  • Follow established project management standards, templates, and delivery practices
  • Provide leadership visibility into project status, risks, priorities, and resource requirements
  • Capture lessons learned and contribute to improvements in project delivery processes
  • Identify opportunities to improve project efficiency, communication, and execution consistency
  • Support organizational maturity through repeatable project management practices

Required Qualifications

  • Experience managing technical projects, implementations, or technology service delivery initiatives
  • Experience coordinating technical teams and client stakeholders
  • Strong project planning, organization, and execution skills
  • Ability to manage multiple concurrent projects and competing priorities
  • Strong communication skills with technical and non-technical audiences
  • Experience managing project risks, dependencies, and stakeholder expectations
  • Strong attention to detail and commitment to documentation quality

Preferred Qualifications

  • Experience working in a Managed Service Provider (MSP), IT consulting, cybersecurity, or technology services environment
  • Experience managing infrastructure, cloud, networking, security, or enterprise technology projects
  • Experience with project management frameworks, tools, and methodologies
  • Experience coordinating projects involving multiple technical teams and vendors
Preferred Certifications (preferred but not required; equivalent combinations of education, certifications, and relevant experience will be considered)
  • Project Management Professional (PMP)
  • Certified Associate in Project Management (CAPM)
  • ITIL 4 Foundation
  • or equivalent experience

Professional Skills

  • Project leadership and organization
  • Driving accountability across cross-functional teams
  • Communication, facilitation, and stakeholder management
  • Risk identification and proactive resolution
  • Translating technical activities into business outcomes
  • Documentation discipline and continuous improvement mindset

Success Measures

Success in this role will be demonstrated through:
  • Projects delivered successfully within agreed scope and timelines
  • Strong client satisfaction throughout project engagements
  • Clear visibility into project status, risks, and dependencies
  • Effective coordination between technical teams and business stakeholders
  • Reduced project delivery issues through proactive planning and communication
  • Complete and accurate project documentation
  • Smooth transition of completed projects into operational support

Career Growth Opportunity

This role provides opportunities to advance into Senior Technical Project Manager, Program Manager, PMO Lead, Director of Professional Services, or broader delivery and technology operations leadership roles.

Benefits

Benefits include:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Life insurance
  • Remote and hybrid work opportunities

    • About NOCDOC

    NOCDOC is a U.S.-based technology operations company with more than 35 years of experience delivering Security Operations Center (SOC), Network Operations Center (NOC), Service Desk, Network Engineering, Automation, and Managed Security Services.

    Supporting organizations across North America and internationally, NOCDOC delivers responsive, customer-focused technology operations that help businesses improve reliability, security, and operational efficiency.

    At NOCDOC, we invest in our people through continuous learning, mentorship, and career development, providing opportunities to grow into advanced engineering, automation, architecture, and technical leadership roles.